Are Your Employees Hurting Your Profits?
We all agree there are many moving parts that impact the profitability of a restaurant, one of the key ingredients that is often overlooked are your employees.
If you think about it, they are more than just servers and cooks. Every action they take has an impact on your business. The graphic below is a good illustration of how the service profit chain runs all the way from employee selection to the growth of a business.
In these days of the consumer having easy access to online review sites, it is critical that your employees have a positive impact on customer satisfaction and loyalty. Harvard Business Review has indicated that a one point change in review scores can lead to a five to nine percent increase…or decrease in sales. That is just one sign of how employees impact the profitability of a restaurant.
With over 30 years of experience in the food industry, CORE Restaurant Marketing’s mission is helping restaurants improve their revenues. To learn more about how CORE Restaurant Marketing can bring value to the restaurant industry visit our website or give contact us at firstname.lastname@example.org